2 Ways Of Connecting To The Internet With The Samsung Galaxy Tab

If you have seen the Samsung Galaxy Tab, your initial reaction must be awe. You must be entranced with the sleek, slim, compact, and lightweight design. However, one of your concerns may be ways of connecting to the internet with this tablet. There are actually two ways to connect to the internet with the Tab. Here, you will find out more about the two ways to do so.

3G Internet Access

With 3G internet access, you can connect to the internet wherever you are. Depending if you have 3G coverage in your area, you can enjoy 5.76 mbps or uploads and 7.2 mbps of downloads. This simply means that you can enjoy more with broadband internet.

2 Ways Of Connecting To The Internet With The Samsung Galaxy Tab

With this much internet speed, there are so many things that you can do on the go. Checking your emails will be easy to do. Web browsing will be possible wherever you go. You can make use of instant messaging services from wherever. Video conferencing will be easy. Video streaming will be seamless. Uploading your multimedia on your favorite social network will be instant. Lastly, downloading anything from the internet will be lightning fast. Internet access on the go with the Samsung Galaxy Tab will be sheer pleasure.

Wi-Fi Internet Access

There will be instances when you do not have 3G coverage in an area, or you might want to connect to the internet in another way. In these cases, there is another way to connect with this compact tablet. You can make use of a wireless network through the tablet's Wi-Fi capabilities.

Setting this feature up is simple. If you have access to a home or office wireless network, you can easily connect to the internet. All you will need is the internet service provider and a wireless router. This will allow you to do anything from browsing, surfing, chatting, emailing, video streaming, downloading, and uploading via Wi-Fi.

The Samsung Galaxy Tab also allows you to access the internet via hot spots. These too are wireless networks. These hot spots can be found wherever you go. They can be found in the mall, cafés, restaurants, shops, and many more establishments. With these wireless networks offered, you are sure to gain another way to access the World Wide Web.

As you can see, there are two options you can make use of to access the web. You can use the device's 3G or Wi-Fi capabilities. These are the 2 ways of connecting to the internet with the Samsung Galaxy Tab.

2 Ways Of Connecting To The Internet With The Samsung Galaxy Tab
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This author writes about the latest mobile phones such us Samsung Galaxy Tab and Samsung Genio Touch.

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How to Make Free Internet Phone Calls From Your Computer

If you have a computer, a headset, and an internet connection, you can make free PC to PC phone calls to anyone in the world! The only catch is that the person you are calling must also have an active account with the same VoIP service provider, and must be online to get the call. With any VoIP service, "in-network" calling (all callers subscribing to the same carrier) is always free, but most providers require that you pay a small monthly fee which allows you to make "out-of-network" calls as well. Since this article is about making totally FREE internet phone calls, only the VoIP providers that offer 100% free calling will be mentioned.

There are several internet phone service providers that offer PC based phone calling, but only a few do not require a monthly service fee when you register. Because the PC to PC calling service is free, you may have to put up with ads on your dial pad or be limited to a certain call length, but for a free long distance call this is probably acceptable to most people. If you want to make calls to a landline phone, you can do so by paying a low cost per minute (much less than traditional long distance).

So here's how to make free PC to PC phone calls:

How to Make Free Internet Phone Calls From Your Computer

---------------------------------------------------

Since PC to PC calling uses a technology similar to instant messaging, most VoIP provider's software allows you to text message the person you are talking to. Conference calling is also possible - just click on another active user and they can join in the call!

As of this writing, here are some VoIP providers I found that offer free PC to PC internet phone calls with no monthly fees. Because services can change from time to time, make sure you agree with the terms and conditions before creating an account. Skype is the largest and most well known provider with over 190 million downloads to date.

* http://www.skype.com

* http://www.google.com/talk

* http://www.earthlink.net/software/nmfree/onlinecalling

* http://www.voipbuster.com

* http://www.inphonex.com

* http://www.pc-telephone.com/free-phone.htm

As with any software, your computer must meet certain requirements in order for the installation to succeed. As a general rule, your computer should have at minimum a 400 MHz processor, 10 MB of free disk space and 128 MB of RAM. You also need a sound card, and either a headset with microphone or speakers and a microphone. Of course, you need an internet connection as well. Software is available for PC, Mac and Linux platforms. Skype has software for Pocket PC as well.

PC based VoIP will work fine over a dial up connection of at least 33.6 Kbps, but be sure to close all email applications and don't do any web surfing while talking because these processes will degrade performance. For the absolute best internet phone calling experience, broadband is the way to go.

Free software-based PC to PC internet phone service is a great way to "test the waters" if you are interested in trying VoIP before jumping into a paid service. It's also perfect if you're on a tight budget and want to make some free long distance calls. Anyone in the world can use VoIP as long as they have an internet connection; just make sure all your friends and relatives use the same carrier if you want to keep the calls free.

This type of VoIP service is not compatible with 911, so it should not be used as your one and only phone. If you want save a lot of money on your phone bill and use VoIP as your primary phone, consider subscribing to a hardware-based VoIP carrier like Packet8, Vonage, Lingo or Voip.net.

© Copyright 2005, Debbie Jacobsen. All rights reserved.

This article may be used without special permission as long as it remains intact, including live links.

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DIRECTV NFL Sunday Ticket - Live Action For Your PC and Mobile Phone

One of the primary reasons people flock to DIRECTV is for the "DIRECTV NFL Sunday Ticket" package that sports lovers can enjoy. This exclusive programming gives football fans up to 200 NFL games, which is the most available collection of games available from any venue. Whereas cable television only gives viewers an option of about four games every Sunday, this package brings up to 14 games, along with a "Highlights on Demand" feature, pre-game coverage and other related extras. This programming option has been sought after for years by home town fans who have relocated and find it difficult to view out of market games. Keep in mind that blackout restrictions do apply to the local market.

On of the newest features to this package is the Player Tracker. The Player Tracker lets you select your favorite NFL players and follow their individual performances throughout the day. You can even track up to nine different players, viewing their statistics during the regular season. Imagine live fantasy football stats while you watch your games. This is for the true football fanatic.

This package also puts added interactivity into your hands. Complete team and player statistics are easily displayed with the click of your remote control. You can put a score board of every game on the left hand side of your screen or reduce it to show a single game score (scrollable). From the scoreboard, you have the option of viewing that games complete statistics. A partially transparent menu will pop up on the screen giving you stats like first downs, 3rd down conversions, rushing/passing yards, fumbles, penalties, time of possession and more.

DIRECTV NFL Sunday Ticket - Live Action For Your PC and Mobile Phone

You can also upgrade your DIRECTV NFL Sunday Ticket package to a program called "DIRECTV NFL Super Fan" which allows you to watch up to 12 games a week in stunning HD and give you even more options (DIRECTV HD package needed to receive games in high definition). You can also tune into specialty NFL features like The Game Mix 1 & 2 as The Red Zone. The Game Mix allow you to view eight games at once while The Red Zone is your virtual remote control, letting you switch around various games as plays of interest occur (Red Zone is available for both programming options). The DIRECTV NFL Super Fan option also allows you to receive highlights on your mobile phone. This package definitely keeps you in the loop no matter where you are.

One of the coolest things about DIRECTV NFL Super Fan is a program called "Short Cuts". Short Cuts allows you to watch entire games in less then 30 minutes without commercials. This is perfect for archiving your favorite team on your DVR. It is also good for fanatics who use their Sundays for getting projects done around the house. What would have taken you 3.5 hours to watch can now be accomplished in 30 minutes. These games are aired multiple times on Mondays and Tuesdays.

Subscribers of the DIRECTV NFL Super Fan get an added bonus. This is for the complete football geek who just can't get enough pig skin or for those business travelers who don't want to miss the game. DIRECTV Supercast is an exclusive broadcasting option aimed at the growing demand for online television. This option allows you to catch LIVE games through your PC from anywhere you can get an internet connection. There is nothing better then watching live football games from my computer if you are away from home, or using your PC to have a secondary game playing.

This is what happens when football and technology collide. Thanks to the many years of exclusive ownership, DIRECTV has brought your computer, television and the field closer together. The options they bring for the true football fan is nothing short of amazing.

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Cell Phone Scanner - A Good Look Into Cell Phone Scanners and How They Work

People who are associated with law enforcement should be familiar with cell phone scanners. These essentially work as tapping devices, allowing the user to monitor phone calls made and received by people who are under surveillance. They intercept phone calls and normally use information from the scanner to further investigate on a suspect.

The mobile phone scanner is a device that is typically used for surveillance by authorities. The use or mere possession of this device by an unauthorized individual is punishable by law so you need to be very careful should you even consider getting one for yourself.

Interceptors and tapping services

Cell Phone Scanner - A Good Look Into Cell Phone Scanners and How They Work

The interceptor is a type of cell phone scanner that can pick up cellular frequencies so the user can listen in on calls that are made within a predetermined range. This device can easily be obtained via mail order. You just need to order the product from a reputable seller in Canada or England.

For cell phone scanners to work, they need a third-party company to provide them with the service. This will enable the devices to record conversations from a particular phone line, including mobile handsets at a given place and time. Scanner services are usually available as call cards that range from 250 to 500 minutes. Retrieving a recorded conversation is simply a matter of logging onto the internet and getting into the records through the access number. Scanner services and mobile phone scanners are useful for recording important calls such as conference calls with business contacts.

Heads-up

Before you purchase cell phone scanners for whatever purpose you might have, you need to verify the legality of even owning one in your state. This will ensure that you're not getting yourself into trouble. Product-wise, you want to go with a scanner that can record and play conversations back clearly.

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Organizational Change - Four Key Management Strategies For Leaders

Every leader faces the need for change. Determining the need for change is based on numerous internal and external factors. Once a leader has determined that change is necessary, he or she must be diligent in managing the change process. How a team is guided through the change process ultimately determines its success or failure. Thriving organizations have leaders who know how to manage the change process.

The following steps are essential components to successfully manage the change process:

Step 1: Set up an accountability system that clearly outlines who is responsible for each important aspect of the change process.

Organizational Change - Four Key Management Strategies For Leaders

Once a leader has determined that a significant organizational change is necessary, a change leader should be identified. The change leader is responsible for overseeing each aspect of the change cycle including planning, implementing, monitoring, and transitioning into routine business. The change leader must be empowered by senior leadership in order to succeed. A change leader must be able to direct resources and staff from all levels of an organization to effectively drive organizational change. For large initiatives, a change leader will need to assign responsible parties for each major action area. In addition, each individual action item should have a responsible party. Accountability is necessary to ensure that the change process is focused and driven. It is also key to include representatives from a variety of levels and job functions in change planning and implementation. It is impossible for a leader to predict the impact that changes will have on every level and facet of an organization. By including a variety of staff, a leader is able to obtain a clearer picture of how the organization will be affected and will be able to achieve the greatest degree of success while avoiding or minimizing any negative impact.
Step 2: Effectively communicate with the change team and others impacted by the change.

The flow of information in an organization is its life force. To maintain and improve the strength of the organization, information must be shared upward, laterally, and downward. Regular communication is vital to a successful change process. The following must be clearly communicated to staff:

Why the change is necessary for the organization? Ideally this will include an overview of external and internal factors driving the change and the benefits to the organization. Who will be responsible for the change process? This includes identifying the change leader as well as the key team members responsible for major action areas. What mechanisms will be used to implement the change? This involves a description of the work plan and group processes that will be used to design, implement, and monitor the change process. Where staff assistance is needed to facilitate the change process? This includes clearly outlining how job duties will be affected and what is expected of staff during the change process. How the organization is progressing toward the desired change objective(s). This communication should occur at a regular frequency throughout the change process. It is important for the above information to be communicated in a timely and understandable manner to all staff impacted by the change. In addition, it is recommended that multiple forms of communication be used, including verbal (e.g., conference calls, voice mail) and written (e.g., e-mails, memos). Written information, such as phone lists and process flow charts, are more critical for staff that will need to frequently reference the information during the change process.

Step 3: Support the team in the challenges related to the process. Implement a mechanism to quickly problem solve barriers and answer questions related to the change process.

Successful change is dependent on staff understanding, investment, and focus. A team needs to be supported through each aspect of the change process. The following table suggests areas and examples of appropriate staff support:

Tools needed to get the job done: · Providing staff with revised policies and procedures and detailed written instructions regarding the change. Information needed to proceed with change initiative: · Set up daily meetings or an electronic site (via intranet and/or e-mail) where staff can ask questions and obtain assistance with issues. Staff training related to the change: · Providing staff with training on new policies and procedures, changes in their job function, how to communicate the change internally and externally, etc. Timely response for urgent issues:· Set up a quick response system for immediate issues such as a telephone tree with cell phone and pager numbers by area of issue.
Step 4: Acknowledge employee and organizational successes.

It is very important to acknowledge employee and organizational successes during the change process. This allows employees to know that their efforts are making a difference. People want to know that there is a meaningful purpose and a productive outcome resulting from their investment of time and energy.

Leaders can easily make the mistake of focusing on what is left to do and not taking enough time to celebrate the gains that have been made. While understandable, this mistake can lead to a loss of staff investment in the change process. If staff begin to think that an objective is unachievable, or that the organization will never be satisfied, it can lead to a reduced intensity of effort and even loss of employees.

Below are a few examples to acknowledge accomplishments along the road to successful change:

Thank you notes to staff for their investment and hard work related to the change initiative. Celebrations involving food, such as a cake with an applicable message, being brought into a staff meeting. Certificates of achievement for noteworthy staff accomplishments. Small gifts such as pens, candy, or gift certificates for special contributions. Leaders reporting on successes during meetings or in written communication. Staff will appreciate knowing that their contributions are recognized by leadership. They will also know that their time and effort is positively contributing to the organizational achievement of stated change objectives.

Organizational Change - Four Key Management Strategies For Leaders
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Zohreh Piurek is the senior vice president of Piurek & Associates and a specialty consultant. She specializes in strategic planning, project management and leadership development. Piurek & Associates is a values-based firm specializing in the delivery of management consulting services to health and human service organizations. Zohreh can be contacted through Piurek & Associates' website at: http://www.piurek.com

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iPhone Marketing Strategy

As with all Apple marketing, the iPhone marketing strategy is very clear, simple and clever. With the plain and simple apple icon, Apple focuses on the pure innovative style of their products without all the "fluff". The iPhone was released by Apple in June, 2007. The ground-breaking style of the iPhone was touted for months before the initial release and has remained the best of the best when it comes to cell phones over the past several years. Before the iPhone's official release, Apple ran four television commercials promoting the new cell phone.

The first of the commercials portrays the new iPhone as the next step up from the popular iPod. The iPod was all the rage up until this point, and the iPhone was supposed to be the next-generation iPod, oh, and it's also a phone! The advertisement displays all of the enhanced features available in the iPod, and more, the point being "There's never been an iPod that can do this."

"So, say you're watching Pirates of the Caribbean"
Finger clicks on video and displays wide screen movie.
"Mmm, did somebody say Calamari?"
Finger clicks back to menu, selects Maps application to search 'Seafood'.
"The closest would be..."
Map displays all seafood locations and highlights location nearest to you.
"Ah!"

iPhone Marketing Strategy

Finger clicks seafood location, and restaurant phone number displayed. iPhone dial's.

The first four iPhone commercials flaunted the convenience, innovation, and usefulness of a single product with the functionality of not only a phone, or a music device, but a product that can, among other things, listen to music, watch videos, view photos, make conference calls, check e-mail, browse the web, and view maps.

Not only does Apple utilize television for their marketing strategy, but they make use of their website by posting videos, they also published a handful of press releases that could have been released in one single document. Apple often uses this tactic to build up hype and leave the consumer wanting more.

With Apple's brief press releases, giving the audience little to go off, "Apple leveraged a law of social physics - news, like nature, abhors a vacuum. In the absence of real information, those who care about a product will grasp at any rumor that comes their way. Apple may publicly disavow the rumor Web sites that scramble for scraps about the companies plans, but secretly their marketing department must be delighted. It would cost a lot to buy that kind of Web advertising." (Silverman, 2007)

The official iPhone website does more than just provide information about the product. The website provides top tips and tricks for the use of an iPhone, as well as a huge focus on apps. Almost the entire iPhone page displays images of apps, provides the "App of the Week," the website also contains sections titled "Apps for Everything," and the "Top Apps." Apple's website is a great marketing tool for current iPhone users and consumers that have an interest in purchasing the iPhone. The promotion of the apps will create a stronger source of revenue for Apple. As customers see top rated applications, they are more likely to download the app, rather than searching through 25,000+ apps to find one that may be of any value to the consumer.

Successful younger men were the target audience that Apple had originally focused on. Apple had hoped that with this target audience, and the fact that 48% of this audience did not already own an Apple iPod, would allow them to reach their forecast of 10 million sales by the end of 2008.

One month prior to the release of the iPhone, Solutions Research Group profiled a cross-section of those aware of the phone. The forecast of potential buyers for the day of the release ranked a majority of T-Mobile customers, AT&T's only GSM-based product competitor, at 15%. The second largest group expected to purchase the new iPhone was AT&T's existing customer base, at 12%. The Solutions Research Group also found that 72% of males, versus 28% of women were most likely to investigate the phone at its minimum price of 9. (Malley, 2007)

The obvious current target audiences for the Apple iPhone include young people between the ages of 20 and 35, affluent teenagers, "jet-setters", and "mobile" employees who work outside of the office.

Apple is known for their simplistic, but catchy commercials. In recent television commercials for the Apple iPhone, "There's an App for that" is the new catch phrase that places a strong focus on the apps available from the App Store. Apps, or applications, are in "every category, from games to business, education to entertainment, finance to health and fitness, productivity to social networking. These applications have been designed to take advantage of iPhone features such as Multi-Touch, the accelerometer, wireless, and GPS" (Apple, 2009). Apple currently claims to have 25,000+ apps available, and counting.

The focus on the variation of apps offered opens up the target audience greatly. There is essentially an app for everyone. As a few of the iPhone commercials advertise, you can find the snow conditions on the mountain, track calories in your lunch, find exactly where you parked your car. You can find a cab in a strange city, find your share of the bill for a table of 5, or learn to fix a wobbly bookshelf. You can read a restaurant review, read an MRI, or just read a regular old book. These are just a few of the features that Apple has promoted through television commercials. iPhone apps provide every functionality that one can imagine.

When the iPhone was initially released, it was priced at a hefty 9. Still, hundreds of thousands of people rushed out to get the new phone, forking over a third as much as they would have had they waited an extra 3 months. 3 months after the initial release, Apple reduced the price of the iPhone to 9. This enraged Apple's loyal customers and consumers who purchased the new phone just months earlier. One year later, Apple again reduced the price of the iPhone to 9, 66% less than the original price.

In July, 2007, the Apple iPhone was all the hype. I believe that Apple's decision to release the phone at 9 was slightly based on greed. However, their product was the most innovative out in the market place, giving Apple the freedom to price the iPhone at whatever they wanted. Many believed that Apple had cut the price after discovering lower than expected iPhone sales. Apple, however, states that the price cut was made "to spur holiday sales and predicted that Apple would meet its stated goal of selling its 1 millionth iPhone by the end of September." (Dalrymple, 2007)

As with the product life cycle of any cell phone or Apple product, including Apple's iPod, prices are often reduced drastically months after the initially release. Tech products are always competing against "the latest and greatest" while maintaining a relevant price in the market place. Had Apple not reduced the price of the iPhone, the customer base would have dwindled quickly as many consumers are unwilling to spend 9 on a cell phone, no matter how many useful features the phone may carry.

As the iPhone remains to be the number one smart phone around, the product continues to grow, increasing size capabilities, increasing the number of applications available, and providing new features that are released through new iterations of the phone, continue to provide a greater value to the iPhone while the pricing remains relevant.

At this time in the product life cycle, Apple continues to release enhanced iterations of the iPhone. With most iPhone users un-willing to purchase a newer version of the iPhone because of price, the target audience for the newer generation phones is new iPhone customers. With Apple's installed base continuing to grow, they have found a way bring in reoccurring revenue from their existing customers through the sales of their application downloads. As more and more people purchase the iPhone, Apple's audience for new customers continues to dwindle. Fortunately for Apple, they have built in another source for revenue that continues throughout the life of the product.

References

(2009). Apple: iPhone. Retrieved April 26, 2009, from Apple

Dalrymple, J (2007, Sep, 11). Lessons learned from the iPhone price cuts. PCWorld, Retrieved Apr 26, 2009, from http://www.pcworld.com/article/137046/lessons_learned_from_the_iphone_price_cuts.html

Silverman, D (2007, Jul, 10). Apple's silence helped the iPhone hype. Chron.com:Computing, Retrieved Apr 26, 2009, from http://www.chron.com/disp/story.mpl/front/4954824.html

Malley, A (2007, Jun, 6). Apple, AT&T neophytes to define iPhone audience - report. AppleInsider, Retrieved Apr 26, 2009, from AppleInsider Website

Mukherjee, A (2007, Feb, 28). iPhone under attack. Business Today, Retrieved Apr 26, 2009, from the business today website

iPhone Marketing Strategy
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Find an Address By Phone Number

Have a phone number but need to find an address or a name associated with it? That's a common conundrum. Reverse phone lookups are your answer. Reverse phone services provide people with the information linked to a telephone number that they may have found on their Caller ID or elsewhere. In fact, increasingly, it isn't only the general public taking advantage of what reverse phone searches have to offer, but journalists, paralegals, and other professionals who include identity searches as a part of their jobs.

Reverse phone services are simple to use, and allow you to discover the name and the address linked to a given telephone number as long as you have the full number including its area code. Of course, the name called up in a service search isn't necessarily the name of the caller, but is instead the name registered with the telephone number itself, but it can often be an important clue for identifying who has been calling you.

Another popular way to use reverse phone services is to find the address linked to the number, in case you need to use snail mail or actually visit the address associated with the number. This may mean that you know the name of the individual or business associated with the number, but don't yet know the address.

Find an Address By Phone Number

In this case, reverse telephone searches can be doubly useful, as they can not only provide the address, but many will also provide a map to show where that address is located. Other reverse telephone services will also provide driving directions if you enter your own location into the search. Here is a site that allows you to find the owner of a phone number with free reverse lookup resources.

Find an Address By Phone Number
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Reverse Telephone Number Look Up - Find a Person's Name Using Their Phone Number

If you have missed a call from a number you do not recognize, or you are trying to catch some prank callers, then I am glad you are here reading this today. By the time you are done reading this article you will know the three steps you need to take in order to find out who the number belongs to.

1 - Understanding what a reverse telephone number look up is

Before I get into detail about how to use a reverse telephone number lookup service, I want to make sure you know exactly what this is. It is simple, it is a service that will allow you to enter any phone number you want (including the area code) and it will run through its computer database and find a match to the number you entered. If there is a match you will get the person's name and some other information such as the person's billing address.

Reverse Telephone Number Look Up - Find a Person's Name Using Their Phone Number

2 - Free or Paid?

One of the most common questions when it comes to reverse phone number lookups is whether it is best to use a free service or if a paid service is required. Well, it is always best to try out using the free service, but the chances of them actually having the number are rare because free services don't carry cell phone numbers. If the free service does not have the number then obviously you will need to move on to the paid service.

3 - What service should I use?

There are so many free and paid services out there it may be confusing figuring out which one you should use. Typically, you want to find a service that will return more than just the person's name. You want it to return the name, address, names of the family members, and even a map to their house. Once you find a service like that for a reasonable price you have found yourself a winner.

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5 Benefits of A Call Center to Your Business

Your business is growing and so does your base clientèle. Customers no longer originate from your neighborhood nor in one city only but now spread
across state borders and countries. Your staff experiences heavy influx of telephone calls. The company's phones lines gradually get congested. Customer
transactions suffer because they could not reach your office. As the manager, you know you must implement solutions fast or your business will suffer.

Under these conditions, it's time you switch to call center services.

A call center, equipped with the right call center software, offers the following essential benefits:

5 Benefits of A Call Center to Your Business

1.)ENHANCE CUSTOMER RELATION

Because callers can immediately connect to your office, they can transact business with no more waiting time. It eliminates wasted calls. It gives your
customers quick access to the information they want and thus results in improve relationship with them. And too often, because clients can reach your office
immediately, it enhances their perception of your company. You getter more customers, more deals, more revenues.

2.)IMPROVE EFFICIENCY

A call center allows staff to deal with more customers at any a given time.
Richard Burgess, CEO of a large pharmaceutical company can attest to this. " The rapid growth of our company entails more doctors calling for prescription
drugs and customers asking for product description. Our staff cannot handle this increasing volume of callers. A call center services solved our dilemna.
Now, our personnel can take the growing calls and dispense the necessary services in less time, making customers happy. This translates to greater overall
efficiency."

3.)MINIMIZE EXPENSES
With call center that has the right call center software, the same number of staff will be able to handle more calls. Sarah Danitz, an insurance company
manager, has this to say, " We would have incurred large overhead expenses if we hire additional personnel to handle incoming calls. Instead, we turned to
call center. It satisfactorily meets our demand. And we were able to save money in the long run."
As you can see, you need not hire additional personnel or install extra phone lines to meet caller volumes.

4.)DISPLAY STATISTICS

In an ordinary helpdesk, your office can not track the number of calls you receive each day, how many of these calls were positively resolved, how many
callers turn away,etc. A call center makes these statistics available so you will know measures to take in order to improve your business.
"We didn't take any interests on our calls in the past, " says Michigan-based farm tools company owner Chris Laverdale. " But with a call center giving us
these data, we see some patterns and seek ways for improvement. These call center statistics are really helpful."

5.)BETTER OFFICE COMMUNICATION HANDLING

A call center, aside from handling live calls, can also process emails. In addition, it can handle fax, web-based queries, web-cam conferencing, Instant
Messaging, and other means of communication for the company.
" Our struggling staff could hardly deal with the number of calls we receive, and we hardly have time for incoming emails. A number of deals were lost
because we neglect emails. But now, we know better. Our call center which has an excellent call center software, processes our calls and emails. Now, we
receive favorable business transactions out of these emails."

These are just some of the many benefits your company can enjoy from a call center.

5 Benefits of A Call Center to Your Business
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Janine Fritzgerald is a call center administrator now for 5 years. She began as a call center agent and then worked her way up to the company's corporate hierarchy. She knows about call center software. She is a Psychology graduate with Business Administration as secondary course. She lectures on call center management. She is also prolific writer. Her first book, “The Real Deal on Call Centers” is a sell out. Janine lives in Connecticut with her husband and two kids.

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How To Open a Speech or Presentation

At a recent corporate storytelling workshop for Microsoft, I was asked a question that I hear frequently: "How do I open my speech?" Several others in the room agreed that the first two or three minutes of a speech are often the most awkward.

Is it that way for you, as well? Do you have a hard time getting started, but once you get going, you're all right? If so - welcome to the club.

In this article, I'm going to share what has worked for me and helped me build a lucrative speaking business. I'll also share the results of my research into what transforms a good speech into a Dynamite Speech.

How To Open a Speech or Presentation

I used to have a lot of anxiety before I gave a speech. I knew most of what I was going to say - not word for word - but in general. I knew what stories I was going to tell and what quotes I was going to use, and the overall sequence of things. What freaked me out was what I was going to say first.

I knew that telling a joke was out of the question because I can't remember jokes. Plus, any rule that is supposed to work for everyone - such as "always open with a joke" - is obviously a stupid rule! If there is one thing that I've learned from my own experience as well as from other speakers, it's that there is no ONE single way that works for everyone.

One day I was at the theater, sitting in the audience waiting for the curtain to go, and I had a revelation. I remembered all of the plays I had acted in and how the first line of each play was specifically chosen to set the stage for everything that came after it.

That got me thinking about the most powerful speeches I'd ever heard. They all started out with something meaningful. They didn't start with the speaker thanking anybody or talking about how wonderful it was to be in Buffalo, New York in January (because it's cold as heck). The first words out of their mouths were meaningful. They said something provocative or asked a provocative question.

I also realized that while I'd seen people start out with loud rock or disco music as they ran up the aisle from the back, for me, the most powerful openings were simple and direct.

Here are a few options for opening your speech, taken from my Dynamite Speech System.

Opening #1 - The Provocative Statement or Question Opening

Walk out to the center of the stage or room. Stand still and get centered. Let the silence sit there for a few seconds to build anticipation. Then, make a provocative statement such as: If you want your content to stick, emotion is the fast lane to the brain.

Another option is to ask a provocative question such as: When you give a speech, do you talk too much?

Notice how each of those statements is a bit contrarian. I love to combine two elements that are logical opposites. They make you think. The idea that you will get content to stick to the brain with emotion is illogical. The idea that you can talk too much while giving a speech is provocative.

What can you ask or say as your opening that will set up one of the main points of your speech? After you say it, pause. Let the statement or question hang there in space. Then move on.

Opening #2 - The Quote Opening

Find a provocative quote that seamlessly introduces your main point or premise.

Opening #3 - The Story Opening

Start by telling a story. Stories are an immediate attention grabber and activate your listeners' imagination. Make sure you choose the right story to open with. It can't be too dramatic or hilarious. Your Crucible and Imbroglio stories need to go in the middle of your speech. Choose a story that makes one of your main or the main point of your speech. You may begin the story up front, take it through to Step 4 - Encounter the Obstacle, and then stop. You can then close your speech with the resolution of the story, beginning with Step 5 - Overcome the Obstacle. Another option is to tell the entire story, make the point and then move on.

Opening #4 - The Rapport Builder Opening

If you've done your homework and used a pre-program questionnaire to discover the issues your audience is facing, you can open with a few statements that let them know that you understand their pain. Three or four sentences that address their current situation are all that you need to create a bond and let them know you're not going to give a generic rah-rah speech. Perhaps you can mention the name of someone in the audience who you spoke to on the phone before the meeting or conference. Then, give a speech that customizes your concepts and solutions to their needs and issues.

The main thing I want you to consider for your opening is to start strong. Know exactly what you're going to say. Don't waste time with chitchat about the weather or the city you're in. Get right to it. Surprise them. Shock them. Make them think.

I also don't believe that it's necessary or effective to thank the meeting planner up front. If you're going to do that at all, do it at the end.

What has worked for me is to memorize the first three or four sentences of my speech and to use the same opening over and over. Knowing exactly what I'm going to say and precisely how I'm going to deliver those lines, gives me confidence.

It helps that the words I say are part of my branding. If you've ever heard me speak, you know that there are a number of power phrases - provocative statements if you will - that are consistent from speech to speech and audience to audience. I don't make up something new every time and I don't mess with what works.

If you've been asked to deliver a sixty-minute keynote speech, every minute counts. The first sixty seconds is critical to how your audience perceives you. My advice is to write and memorize your opening. Deliver it the same way time after time. Tweak it when necessary until you have it down to the precise statement that creates the effect you're looking for.

Open strong and close with confidence.

How To Open a Speech or Presentation
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Doug Stevenson, president of Story Theater International, is the creator of The Story Theater Method and the author of the book, Never Be Boring Again. He provides keynotes speeches, corporate training and individual speech and story coaching.

His 10 CD - How to Write and Deliver a Dynamite Speech audio learning system, is a workshop in a box. It contains an 80-page follow along workbook. Learn more at: Dynamite Speech Home Study Course

Some of his clients include: Microsoft, Hewlett Packard, Century 21, Volkswagen, Oracle, The Department of Defense, GlaxoSmithKline, The American Medical Association, The Irish Management Institute, Amgen, The Denmark Ministry of Finance, UPS, The Internal Revenue Service, The National Education Association and many more.

Doug can be reached at 1-800-573-6196 or 1-719-573-6195 or at: http://www.storytheater.net

Subscribe to his RSS feed on his blog at http://www.dougstevenson.com

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